GROUND HANDLING SERVICES : The services that provides with its experienced staff
and state of the art ground handling equipment are listed
below:
Passenger Services• Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
• Lost, damaged and transfer baggage processes of incoming passengers (if any),
• Outgoing passenger acceptance for flight and baggage processes,
• Safe acceptance of outgoing passengers to the aircraft,
• Incoming and outgoing VIP, unaccompanied children and special care passenger services,
• Specially trained personnel for with reduced mobility passengers.
Ramp Services• Meeting and marshaling the aircraft,
• Offloading and loading the aircraft,
• Supplying Ground Handling Equipment,
• Provision of Ground Power Unit, Air Condition Unit and Push-Back/Towing services to the aircraft,
• Interior cleaning,
• Provision of toilet and water services to the aircraft,
• Deicing of aircraft in adverse weather conditions and taking measures for anti-icing,
• Passenger and crew transport between aircraft and passenger terminals,
• Storage of pallets, containers and other unit load devices.
Cargo and Mail Services• Acceptance of export cargo and mail documents,
• Physical control and preparation of export cargo and mail,
• Monitoring cargo and mail for proper loading to the aircraft,
• Custom transactions of export cargo,
• Transfer of incoming cargo to import warehouse and incoming mails to Turkish Postal Services (PTT),
• Detection of disruption of imported cargo and mail if any, and taking necessary actions,
• Completion of custom clearance of the imported cargo and preparing it for delivery to recipients,
• Notification of recipients,
• Transfer cargo services.
Load Control and Communication Services• Coordination of aircraft servicing units,
• Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, passenger manifest, weather forecast, flight plan etc.),
• Load control, weight and balance calculations,
• Transmission and reception of all operational messages, notification of all related units,
• Communication and coordination between aircraft and ground handling.
Flight Operation Services• Flight permit and airport slot applications,
• Preparation and distribution of flight plan to the cabin crew,
• Coordination with fuel and aircraft catering companies,
• Preparation of weather forecasts and navigation information and distribution to the cabin crew.
Representation and Supervision Services• Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc. against all services provided and listed above as per respective contracts,
• Establishing and maintaining contact with local authorities in the name of the airline company,
• Preparing, transmitting and filing reports, statistics,
documents, etc related to flights.
• For further information about ground handling services please refer to www.shibaniair.com
